Now, how can a company choose the right course, the best leader and the most amazing trainer that is going to transform teams into outstanding performers? Well, I believe all trainings serve a specific purpose, and may be used in different situations. Some may appear better than others, but the reality is most companies are not choosing the best solution, they have not asked the right questions! So here are 3 tips that will help your company choose the best training for your employees:
· Ask the Right Question: The question a company should ask before looking for a solution, is: what is the number one challenge faced by its team? Understanding what the issue is the first step towards looking for the right solution.
· Understand the Answer: The first question may lead to multiple answers and again the answer is only the consequence of the issue. Yes!! The answer is not the issue to resolve. When I ask that question, I may receive all kinds of answers, such as “our operations department does not operate properly”, or “my sales reps are not getting the proper support”, and I could go on and on… So once the company has answered this simple question, my role is to ask more questions to understand why this is happening. This is a very crucial point, as I want to help them define the real issue at stake. The effects are the consequences of the issue, not the issue itself. I compare this to the patient that has a recurring pain in his leg; taking a pain reliever is like offering leadership training to a company without knowing the source of the issues. The most obvious way to treat the pain in the leg is to look for the source of the pain FIRST so we can cure the source of the pain of the patient, relieve him from his pain and not just make him feel better for a few hours.
· List and Prioritize the Issues: Understanding the answer to the first question will lead to several issues. Most of the time, the Executives and I will come up with several reasons to the problems, which in turn will lead to different training and coaching for the employees. So, the third step is to list all the possibilities and put them in order of priority so the company knows where to start. And by doing this work PREVIOUS to deciding on the training or whom to hire, the company will be able to save even more money and time.
So it is not so much about which training or coaching program is best suited for your company, it is about finding that person that will help you understand what your company really needs and where to get it. This is the key!